Panel 3 at Future Digital Twin & AI USA 2026 brought together leaders from Shell, Covestro, Dow Chemicals and Bolo AI to explore how organisations can successfully navigate the people side of AI-driven transformation. Moderated by Donna King of EnergyPoint Consulting, the discussion focused on creating a culture where AI enhances human capabilities, supports workforce development and delivers sustainable business value.
A key theme throughout the panel was the importance of preparing people, not just technology, for change. The speakers examined how organisations can encourage AI literacy across all levels of the workforce, from frontline operators and engineers to executives and business leaders. They also discussed the need to create learning environments where employees feel confident experimenting with new tools, asking questions and developing the skills required to work alongside AI.
The conversation also explored the challenges of bridging generational knowledge gaps while embracing new technologies. Panellists shared perspectives on preserving institutional knowledge, supporting cross-generational learning and ensuring that digital transformation initiatives remain focused on solving real business problems. The role of collaboration, trust, practical training and user involvement emerged as critical factors in driving long-term adoption and meaningful results.
As AI capabilities continue to evolve, the panel highlighted the need for organisations to balance innovation with workforce engagement, ensuring that technology adoption is supported by the right culture, leadership and change management strategies. Watch the full discussion to hear how industry leaders are approaching AI transformation and the lessons they have learned from enabling people to succeed in an increasingly digital future.
Speakers
- Elizabeth Huang , Senior Manager, Data & Digital Innovation, Shell
- Bharat Marwaha , Process Data Analytics & Condition Monitoring Lead, Covestro
- Julie Thyne , Global Improvement Director, Dow
- Marty Dytrych , Director, Bolo AI
- Jessica Hancock , IT/OT Data Management Business Process Director, Dow Chemicals
Moderator
