Jessica Hancock is the IT/OT Data Management Business Process Director at Dow, where she drives digital transformation and advanced analytics across global manufacturing operations. With more than 15 years of experience, she leads global operations data strategy, end-to-end data lifecycle management, AI and machine learning enablement, and IT/OT integration.
Her work focuses on modernising digital platforms, scaling advanced analytics, and delivering highly adoptable, scalable technology solutions that balance short-term cost effectiveness with long-term, measurable value.
Jessica has led initiatives delivering significant operational impact, including predictive maintenance solutions generating approximately $6M in annual cost avoidance, the rollout of a global asset hierarchy across 15 sites and 106 plants, and multi-year savings through the digitisation of engineering documentation and workflows. She also leads the team co-innovating an Industrial Generative AI Assistant with Microsoft while advancing responsible AI practices and global data governance.